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Storytelling
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Design thinking
Activity: Using creativity tools
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Activity: Using creativity tools Choose a problem to work on or select one from the list below. How to reduce waiting time in a busy coffee shop? How to persuade people in a busy office to recycle more? How to improve the flow of people round a busy museum/art gallery and
Activity: Pattern recognition
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Activity: Pattern recognition Choose a problem to work on or select one from the list below. How to reduce waiting time in a busy coffee shop? How to persuade people in a busy office to recycle more? How to improve the flow of people round a busy museum/art gallery and avoid
Activity – Improving a service process
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Think about a service process which you have been involved in recently – a visit to the bank, shopping, waiting in a restaurant, booking tickets online, etc. Now try using some of the tools below – or others you can think of – to explore ways in which this process could be improved.
Activity – Shared problem solving
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Here are some activities which give you a chance to try out shared problem solving approaches: Brainstorming Uses for Six thinking hats
Metaphor
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Metaphor is a powerful tool for generating fresh insights in creative problem-solving. It helps us ‘get out of the box’ in our thinking and offers new perspectives on problems we are trying to solve. See also analogy, brainstorming
Analogies
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Analogies offer a powerful way to generate new ideas based on linking similar worlds or properties to give fresh a fresh perspective. See also levels of abstraction, DOME project
Levels of abstraction
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Levels of abstraction This is a tool to help identify new insights and solutions by searching for analagous problems in other fields. See also analogies, DOME project, cause and effect diagram, and frequency chart