Cases

DOME – Designing out medical error

DOME final version  This case describes a project to improve patient safety through learning from other sectors and offers some interesting insights into the idea of recombinant innovation.

M-PESA

MPESA case  This is a case study of the development of mobile money in Kenya, a social and commercial innovation which is transforming the way in which the financial system operates. There is a good case study describing the use of M-PESA in a humanitarian context in Kenya available here.  The abstract of this case appears

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David Overton, Ordnance Survey

This audio interview discusses some of the issues around developing an open innovation strategy in a large public sector organization in the UK.   You can find a transcript of the interview here.

Lifeline Energy

This case describes the emergence of a social enterprise.  The origin of the organization was in providing low cost radios to improve education and communication amongst disadvantaged populations and this was reflected in the earlier name, Freeplay.  Currently the organization provides a wide variety of support in the field – see their website for more

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Patrick McLaughlin interview transcript

Patrick McLaughlin, Cerulean video transcript  This is the transcript of a video in which Patrick explains how Cerulean manages its innovation process and particularly highlights the challenges of moving to a culture which supports radical innovation.

Benchmarking in the global automobile industry

  Benchmarking in the automobile industry This case provides an illustration of benchmarking.  The particular project it describes led to the emergence of ‘lean thinking’ as an approach which has had major impact in manufacturing, service and the public sector.    

Roy Sandbach, P&G, interview transcript

This is a transcript of the interview with Roy Sandbach of Procter and Gamble describing their ‘Connect and develop’ programme.  Roy Sandbach interview transcript   You can find the interview here