Recognising the Opportunity

Deming Wheel (PDCA cycle)

  The Deming Wheel (PDCA cycle)   W. Edwards Deming was one of the architects of the quality revolution which transformed the shape of manufacturing and then service industry in the late 20th century. His pioneering work on how quality could be managed as a system originally developed in the USA but it was in

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Metaphor

Metaphor is a powerful tool for generating fresh insights in creative problem-solving.  It helps us ‘get out of the box’ in our thinking and offers new perspectives on problems we are trying to solve. See also analogy, brainstorming  

Analogies

Analogies offer a powerful way to generate new ideas based on linking similar worlds or properties to give fresh a fresh perspective. See also levels of abstraction, DOME project

Levels of abstraction

Levels of abstraction This is a tool to help identify new insights and solutions by searching for analagous problems in other fields. See also analogies, DOME project, cause and effect diagram, and frequency chart

Value curves

Value curves 1  This is a useful tool to help explore innovation opportunities in developing new products or services.

DOME – Designing out medical error

DOME final version  This case describes a project to improve patient safety through learning from other sectors and offers some interesting insights into the idea of recombinant innovation.

Process mapping

This is a tool to help identify opportunities for process innovation. Process mapping

David Overton, Ordnance Survey

This audio interview discusses some of the issues around developing an open innovation strategy in a large public sector organization in the UK.   You can find a transcript of the interview here.