Posted on by
May 13, 2015 : FT industry editor Peggy Hollinger talks to John Neill, chief executive of Unipart, about the logistics group’s methods for improving productivity, including a ‘university’ and ‘faculties on the floor’ for continuous training and monitoring.
Posted on by
Ethnography One of the problems with market research is that asking people questions about their preferences, wishes and needs may not give the full picture. For many reasons people often say something different to how they actually behave. For this reason a useful addition to the market research toolkit is ethnography. This is a
Posted on by
Deep dive Absorptive capacity This explores the concept of AC and its implications for building innovation management capability
Posted on by
Transcripts are available for: video 1Process Innovation In A Hospital Setting Video 2 Improving The Patient Experience in Torbay Hospital Video 3-Enabling Innovation in a Hospital Setting
Posted on by
Think about a service process which you have been involved in recently – a visit to the bank, shopping, waiting in a restaurant, booking tickets online, etc. Now try using some of the tools below – or others you can think of – to explore ways in which this process could be improved.
Posted on by
Mind-mapping is a powerful tool to help explore problems and assist search for patterns and connections. You can find a brief explanation here And more details here.
Posted on by
Activity – Blocks to creativity
Posted on by
This exercise is designed to reflect on creativity as a process. recollecting creativity
Posted on by
Here are some activities which give you a chance to try out shared problem solving approaches: Brainstorming Uses for Six thinking hats
Posted on by
Click here for some puzzles to stretch your thinking
