7 Search Strategies for Innovation

Unipart’s approach to improving productivity

May 13, 2015 : FT industry editor Peggy Hollinger talks to John Neill, chief executive of Unipart, about the logistics group’s methods for improving productivity, including a ‘university’ and ‘faculties on the floor’ for continuous training and monitoring.

Ethnography

Ethnography   One of the problems with market research is that asking people questions about their preferences, wishes and needs may not give the full picture. For many reasons people often say something different to how they actually behave. For this reason a useful addition to the market research toolkit is ethnography. This is a

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Transcripts of Torbay Hospital videos

Transcripts are available for: video 1Process Innovation In A Hospital Setting Video 2 Improving The Patient Experience in Torbay Hospital Video 3-Enabling Innovation in a Hospital Setting

Activity – Improving a service process

    Think about a service process which you have been involved in recently – a visit to the bank, shopping, waiting in a restaurant, booking tickets online, etc. Now try using some of the tools below – or others you can think of – to explore ways in which this process could be improved.

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Mind-Mapping

Mind-mapping is a powerful tool to help explore problems and assist search for patterns and connections. You can find a brief explanation here   And more details here.