Posts By: John Bessant

Activity – Improving a service process

    Think about a service process which you have been involved in recently – a visit to the bank, shopping, waiting in a restaurant, booking tickets online, etc. Now try using some of the tools below – or others you can think of – to explore ways in which this process could be improved.

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Mind-Mapping

Mind-mapping is a powerful tool to help explore problems and assist search for patterns and connections. You can find a brief explanation here   And more details here.